What is a Security Check?
For orders over $500, we perform a security check to help prevent fraud and keep our customers safe. This involves our team contacting you via email or phone to verify your order, by confirming a small refund in your account.
Any delay in completing the security check process will delay your order confirmation and extend your delivery timeline. Please note that delivery timeframes apply only after your order has been confirmed.
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Shipping Policy
All orders are dispatched within 3–5 business days from our Gold Coast Showroom, this is followed by a transit time frame.
For Standard Shipping, we offer free delivery on orders over $99. Orders under $99 will incur a $9.90 flat shipping fee. Excludes WA, NT and remote areas.
If you need your order sooner, our $14.00 Express Shipping is available for non-bulky items (not available for bikes and bulky items), usually arriving the next business day in metro areas. Excludes WA, NT and remote areas. Please note, express shipping is not available for ebikes, escooters and other bulky items.
Bulky items are shipped by carrier not post, hence may take longer to arrive than non-bulky items.
We also offer a Click & Collect service, allowing you to order online and conveniently pick up your items in-store at no extra cost. Make sure to collect your order within 7 business days from when you're notified that your order is ready.
For products available for pre-order, please check the ETA provided for stock availability. The ETA indicates when stock will be ready, not the delivery date. Once stock is available, your order will be processed, and standard shipping times will apply.
Please Note:
For orders valued over $500, we conduct security checks before confirming the order to decrease fraudulent activity and ensure our customers are protected. This is a common business practice that involves our team reaching out to the customer via email or phone to ascertain a small refund in your account. The stated delivery timeframes apply only to confirmed orders.
Please keep this important security process in mind when placing your order, as any delays in completing the security check may extend the order confirmation and delivery timelines. We will work quickly in processing your order, and the security check is a vital part of the process to ensure your safety when shopping online.
While every attempt will be made to follow the deadlines outlined above, occasional inconsistencies in logistics and stock-outs may occur, but we will always work rapidly in providing top service and adequate communication and making the process as easy to understand and follow as possible.
