The Ride Electric Premium Service Package ("Package") is provided free of charge with the purchase of a new bicycle (the "Bike") from Ride Electric (in-store or online). The Package covers labour-only for authorised maintenance and repair services performed at Ride Electric stores located in Brisbane, Burleigh (Varsity Lakes/Burleigh) and Southport. All parts, consumables and accessories are excluded and charged to the customer at standard retail prices.

The Package applies only to Bikes purchased new from Ride Electric. Proof of purchase is required for redemption.

The Package is activated on the date of Bike purchase. Customers should register the Package within 30 days of purchase by providing their name, contact details and Bike serial number at the point of sale or via the Ride Electric registration page (or other store registration process). Failure to register does not invalidate the Package but registration is required to track redemptions.

The Package is valid for thirty-six (36) months from the date of purchase/activation (the "Term"). After the Term expires, labour for servicing will be charged at standard service rates.

During the Term, the following labour services are included when performed at an authorised Ride Electric store:

• Scheduled maintenance visits (recommended at 6, 12, 24 and 36 months).
• Brake bleeds and brake system labour adjustments.
• Tyre changes (labour only). Tyres/tubes sold separately.
• Drivetrain adjustments, cable or hydraulic lever adjustments, wheel truing (labour only).
• Safety checks and basic tune-ups.
• Minor adjustments required to keep the Bike safe and roadworthy, as determined by Ride Electric technicians.

• Any replacement parts, consumables or materials including but not limited to tyres, inner tubes, brake pads, rotors, batteries, chargers, spokes, cables, chains, sprockets, fluids, and adhesives.
• Repairs required due to accidents, collisions, vandalism, misuse, water immersion, neglect, modification, or failure to follow manufacturer guidance.
• Work performed by third parties or unauthorised repairers.
• Upgrades, accessory installations, customisations, or non-standard modifications (labour for these items will be charged).
• Shipping, courier or pick-up/drop-off fees unless otherwise agreed.

Services covered by the Package must be redeemed at one of the authorised Ride Electric stores (Brisbane, Burleigh, Southport).

Appointments are required for all service visits. Walk-ins may be accepted at store discretion and subject to capacity.

At each visit the customer must present proof of purchase/registration and the Bike. Ride Electric will record the labour performed against the Package.

Ride Electric may limit or refuse service for Bikes that are unsafe to ride or present a hazard; in such cases the customer may be required to authorise additional repairs (labour and parts charged as applicable).

The Package covers labour for scheduled services as outlined above. To ensure program sustainability, Ride Electric recommends up to six (6) covered service visits over the Term (this is a guideline; Ride Electric reserves the right to apply reasonable limits on ad hoc or excessive claims). Emergency or excessive use may be charged at standard labour rates at management discretion.

The Package is assignable only with prior written approval from Ride Electric. A fee may apply to transfer the Package to a new owner. Transfers must include proof of original purchase and Bike serial number.

The Package does not replace any manufacturer warranty; manufacturer warranty claims remain subject to the manufacturer's own terms.

Ride Electric's liability for Package services is limited to performing the agreed labour services. Ride Electric is not liable for indirect, incidental or consequential losses arising from delays, parts availability, or service work, except as required by law.

Nothing in these T&Cs excludes or limits any consumer rights that cannot be lawfully excluded under applicable law.

Ride Electric reserves the right to modify, suspend or discontinue the Package (in whole or in part) at any time for future sales, provided that changes will not reduce the benefits for Bikes already purchased prior to the effective date of the change unless required by law.

In the event of discontinuation, Ride Electric will honour Packages already active for the remainder of their valid Term.

Ride Electric may cancel or refuse service where the customer has provided false information, engaged in abuse of the Package, or otherwise breached these T&Cs.

The Package is provided at no additional charge to the customer when purchasing a new Bike. For internal accounting, Ride Electric may consider the Package a bundled service for revenue recognition and cost allocation purposes.

These T&Cs are governed by the laws of Queensland, Australia. Any dispute arising from or related to these T&Cs will be subject to the exclusive jurisdiction of the courts of Queensland, unless otherwise required by applicable law.

For registration, booking, questions or to request transfer approval, contact your local Ride Electric store or email support@rideelectric.com.au. Store contact details are available at rideelectric.com.au/pages/contact-us.

"Ride Electric", "we", "our" means Ride Electric Pty Ltd (or the trading entity).

"Customer", "you", "your" means the purchaser or registered owner of the Bike.

"Bike" means the new bicycle purchased from Ride Electric for which the Package was provided.

Ride Electric may update these T&Cs from time to time. The current version will be available on the Ride Electric website. Material changes affecting already-purchased Packages will be communicated to registered customers.