I recently purchased an electric scooter from Ride Electric. While there was an initial delay in the delivery, and the first item was marked as lost during transit, I have to commend the exceptional customer service I received.
Juan, from Ride Electric, was incredibly helpful throughout the process. He quickly organized the resend of a second item as soon as it was confirmed that the first item was lost. Juan was apologetic and demonstrated the company's commitment to ensuring customer satisfaction.
The second item was delivered within the expected date, arriving in perfect condition. Despite the initial hiccup, I couldn't be happier with the product and the service provided by Ride Electric. It turns out the first item was not actually lost; the postman later admitted they had lost track of it in the depot.
Overall, my experience with Ride Electric has been positive, and I'm very pleased with both my purchase and the level of service I received. Happy buyer!